F.A.Q

For "Our Shop" section

Questions about orders:

How to order?

For personalized gifts, you may refer to How it Works page. Other than personalized gifts, such as designers’ collection (coming soon) & DIY craft kits (coming soon), we will give details instructions when it’s available. Stay tuned.

After place the order, can I make any changes (including design, delivery address) ?

For personalized gifts, you may inform us the changes (e.g. design layout, personalized messages, receiver’s name, delivery address) before the design layout is confirmed by you. After the changes are made, we will get another confirmation from you before proceed to shipping.

How can I check my order status?

To be confirm.

Any specification for the photo or designs I want to upload for personalized gifts?

We refuse to print any artwork that may be deemed inappropriate, offensive, copyrighted or trademarked. The file format we accept are: PDF (recommended) / JPEG / TIFF / AI / PS / PNG. If you choose to send in your own design, please refer the printing size from the product description. If you need our designer help, you may send in the photo or graphic you want to put into the design layout. For multiple files, you need to compress your files into ZIP / RAR file. Our upload file size maximum is 10 MB. Photo Resolution minimum 150dpi.

Any differences of colors between my uploaded photo/design with the finished items?

There will be some slight differences on color & sharpness compare with monitor / phone view & the finished products due to the nature of the sublimation process. So, the color print out will be darker. Try to use brighter color for better results.

I am having technical issues when placing orders. What should I do?

When you encounter technical issues, you may contact us via WhatsApp or Telegram. For quick links, you can click on the Pink icon located at right side, bottom of every pages. Our team will respond to you as soon as possible.

Can I cancel my order after I have placed it?

For personalized gifts, if you decided to cancel the order before we proceed to printing, we can only refund 50% of the total amount for you. If the items are done printed, no refund even you wish to cancel. Hope you can understand. Thanks. To cancel the order, 

Where do I enter my coupon code?

You may enter the valid coupon code before you proceed to checkout. You may find the “coupon code” section from the Cart page. We will have a reminder for you to key in the coupon code in the checkout page.

What if I'm not satisfied with my order?

Before we proceed to printing, we will ask for your confirmation on the overall design layout. Once you ok then we only proceed to printing & ship out. After you received the items, you feel not satisfy, you may send in your complaints to us via the contact us form or email. We will review the complaints & act accordingly.

Questions about shipping:

What is the shipping fee?

The shipping fee is RM10 (to West Malaysia), RM20 (to East Malaysia). For order ship to West Malaysia, when your order total amount is RM100 & above, you can get FREE shipping. For order ship to East Malaysia, when your order total amount is RM150 & above, you can get FREE shipping.

What courier services you are using?

We are using few courier companies in Malaysia such as J&T, DHL… When the items are ready to ship, we will notify the shipping information including the tracking number via email. If you didn’t receive any email notification from us, you may contact us via WhatsApp / Telegram.

Can I choose to use COD (Cash on delivery)?

Sorry that we do not have “Cash on Delivery” option for now. You may use cash deposit or online banking method from the checkout page for payment. If you want to use cash deposit method, choose “direct bank transfer” from the checkout page. After you placed order, send us the cash deposit receipt via email for us to process your order. 

How long to ship out my ordered item(s)?

Once we received your order request, we will review as soon as possible. We will finalize the design layout draft & get your confirmation. Normally takes 1-2 working days if you have your own design, 2-3 working days if you need our designers’ help. After you give us the confirmation, we will take 1-2 working days to prepare your order. Then ship out to your destination. Normal shipping time will be estimate 1-3 working days. Depends on the courier services company process days.

Can I self-collect my purchase items from you?

Due to covid-19 pandemic, we decided to use only courier services to deliver out the ordered items. Hopefully, one day after the pandemic is over, self-collection services can be back again. If you urgently need the items, we can try to make special arrangement on that.

Can you ship to other countries other than Malaysia?

Currently no. We hope one day we can expand our services to countries outside Malaysia.

Do you provide rushed (next day) delivery?

Normal order will take 2-5 working days. But if you really need urgently, before you place the order, you can try to contact us to check on the availability. 

Questions about payments:

How to make payment for my order?

We have two payment methods:- Direct bank transfer & online banking via checkout page. If you decided to choose “Direct bank transfer” method, after you place your order, email your proof of payment to sales@reccca.workshop.com. Once we received the email then we will only process your order. Please use your Order ID as the payment reference. Your order will not be process until we received your payment. Currently we do not have credit/debit card payment method.

What is the currency you are using?

We are using Ringgit Malaysia (RM) as currently we only accept order within Malaysia.

Questions about Refund & Exchange:

Do you have product warranty?

Sorry that no product warranty for our personalized gifts. 

How if my received items have defects?

For personalized gifts, if you found that the defects are obvious & you cannot accept it, you may contact us via WhatsApp / Telegram. We will review & respond you as soon as possible.

Can I get refund or exchange if it is broken or defects during delivery?

If you have received broken or defects items, please send us the photo of the broken items & contact with us via WhatsApp / Telegram.  We will review & respond you as soon as possible. We will let you know on the refund / exchange decisions.

Other general questions:

For Design & Printing, what is the process/production time?

The design production time is depending on what type of design you need. Average process time is around 2-3 working days. If you need urgently, you may let us know.

For account, how if I have forgot my login password?

To be confirm.